About Me

I'm a Ph.D. candidate in Operations Management at Nanyang Business School, under supervision of Professors Chien-Ming Chen and Jianfu Wang.

My research focuses on operations management problems in service and healthcare operations, with the presence of strategic stakeholders and technologies.

I am on the job market this year.

Contact: chen1078@e.ntu.edu.sg


Nanyang Technological University, Singapore

  • Ph.D. in Operations Management, 2021 (expected)

The University​ of Warwick, UK

  • B.Sc. in MORSE (Mathematics, Operational Research, Statistics and Economics), 2016

  • First class with honor


  • "Food Delivery Service and Restaurant: Friend or Foe?", [SSRN] with Ming Hu and Jianfu Wang.

    • Under major revision at Management Science​.

    • Presentations: CSAMSE 2019, INFORMS Annual Meeting 2019, INFORMS Annual Meeting 2020 (Scheduled)​. Virtual session TC27. 2:00pm-3:15pm, Nov 10, 2020 [Video]

  • "Information Technology and Analytics for Managing Waits in Open-Shop Service Networks", with Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, and Nadir Arber.

    • In preparation for submission. Draft available upon request​.

    • Presentations: INFORMS Annual Meeting 2020 (Invited).​ Virtual session ThB48. 12:30pm-1:45pm, Nov 12, 2020 [Video]

  • "Distracted Waiting: M/M/1 Queue with Discounted Waiting Cost", with Martin J. Lemuel and Di Yin.

    • Draft available upon request.


Instructor, Nanyang Business School

Teaching assistant, Nanyang Technopreneurship Center

Teaching assistant, Nanyang Business School

Honors and Awards

  • NTU Research Scholarship, 2016-2020

  • Warwick Statistics Academic Excellence Prize, 2016